Delete your Strata CRM account

Delete your account from the app

Deletion is self-service and takes effect immediately. You do not need to contact us first.

• Open Strata CRM and sign in as the account you want to delete.
• Go to Profile. On the web, open the account menu and choose Profile.
• Scroll to Delete account at the bottom of the page.
• Read the summary. It lists exactly what will be deleted for your account and anything your shop's records keep.
• Type DELETE to confirm, then choose Delete account.

If you cannot sign in

Email support@stratacrm.app from the address on the account and ask us to delete it. We will verify that you own the address before acting, and we will confirm by email when it is done. Requests are handled within 30 days.

What is deleted

• Your profile details, saved notification settings, and device sessions.
• Your Ask Strata conversations.
• Your email and password sign-in for the account.
• Any linked Apple or Google sign-in identity.
• Your business memberships, permissions, and workspace access.
• The notes you told Ask Strata to remember.

What a shop's records keep, and why

A shop's business records are kept when a team member's account is deleted, because those records belong to the shop. These can outlive your account:

• Issued invoices, payments, tax records, and Stripe billing history may be retained where accounting or legal rules require it.
• Historical activity, scheduling, and staffing records may keep a non-personal "Deleted user" placeholder, so the shop's history stays complete.
• A record that the deletion happened: a one-way hash of your email address, its domain, the sign-in methods the account used, the date, and, if you chose to give one, your reason for leaving.

Retention period

Personal details tied to your account are removed from the live service when you delete it. Copies can remain in our backups until those backups are deleted. Financial and tax records belong to the shop's workspace and stay with it for as long as the workspace exists. See the Privacy Policy for the full retention terms.

If you own a shop workspace

Deleting your own account does not close the shop workspace it belongs to, and it does not delete that shop's customer records. If you want the whole workspace and its data removed, say so in your request to support@stratacrm.app, from the owner's email address, and we will handle the workspace and the account together. Deleting your account does not cancel a Strata subscription. If you own a workspace with an active subscription, cancel it first in your billing settings, or ask us to when you write in. Strata on the web and the current app will not delete the account until that subscription is cancelled or another owner or admin can run the workspace. An older version of the app does not check, so cancel first.

Questions

Strata CRM is operated by S Solutions LLC. For anything about deletion or your data, contact support@stratacrm.app.