Automated texting
Texts that send themselves and get replies.
Once on, confirmations and reminders send under your shop's name. Customers reply C to confirm, and every reply lands in one inbox. No Twilio account needed.
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How it works
Automated Texting, step by step
Turn it on. There is nothing to set up.
Texting is on Pro and Premier. Flip it on in Settings, pick your automations, and it sends under your shop's name. No Twilio account needed.
Reminders go out before every appointment
Before each job, Strata texts the appointment details and one ask: reply C to confirm, or call the shop to cancel.
They reply C, and the calendar confirms itself
When a customer texts back C, the appointment flips to Confirmed on your calendar. Questions and reschedules land in your Messages inbox.
You answer from one inbox, on web or iPhone
Open Messages and text back like a normal conversation, on the web or in the app. STOP and START opt-outs are handled for you.
One thread per customer
Every text sits in one thread on the customer's record, beside their vehicle, history, quotes, and invoices, where your team can see it.
Replies that aren't "C" don't get dropped
C is the only word that auto-confirms. Anything else, a question, a reschedule, or a photo, lands unread in that customer's thread. Nothing gets lost.
STOP and START, handled for you
When a customer texts STOP, Strata records it and stops texting them. START turns messages back on. No do-not-text list to keep by hand.
One texting setup for the whole shop
Autopilot sends its win-back texts from the same number and inbox, after you tap Approve. One texting setup for the whole shop.
What you get
Fewer no-shows: a customer texts one letter and the appointment marks itself Confirmed on your calendar.
Nothing slips through: every reschedule, question, and confirmation lands in one Messages inbox instead of a personal phone.
Less phone tag: answer from the shop floor or your phone between jobs, in a thread that already holds the customer's history.
STOP and START opt-outs tracked and enforced for you, with no do-not-text list to keep by hand.
Automated Texting questions
Do I need my own phone number?
No. On Pro, texting runs on Strata's registered line under your shop's name once you enable it. Premier adds a local number of your own. Existing Twilio numbers connect under Advanced.
What happens if a customer replies with something other than "C"?
It lands in your Messages inbox as an unread text in that customer's thread. Only C flips the appointment to Confirmed. Nothing a customer texts gets dropped.
Can I text back from my phone?
Yes. The Messages inbox works on the web and in the app. You type, they get a text, and their reply comes back to the same thread.
More of the product
Get started
Get automated texting working this week.
Set up your shop in an afternoon and take the first booking the same day. Every plan runs the shop; texting starts on Pro.
